The law department and its individual internal units are company service centers but ,unfortunately, in-house lawyers are sometimes thought of as "nay-sayers" or "necessary evils" within their own organizations. Establishing a service-oriented law department requires a realistic understanding of your department's reputation and client perceptions. Our client surveys and other assessment tools help identify the strengths and weaknesses of the law department and allow us to work with you to improve services, as well as client satisfaction and image.
Do your business clients understand and appreciate the law department's role? How is the law department positioned in the company and what is its image? We can help you develop a program to provide better and more responsive service to your clients and improve communications and client satisfaction.
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